Frequently Asked Questions

Everything you need to know about shopping with Returned.

How do I determine my size before ordering?

Each product page features a detailed size guide with specific measurements. We recommend comparing these against your favorite well-fitting garments to ensure the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the continental US. Express options are available at checkout if you need your items sooner.

Are your materials sustainably sourced?

Yes, we prioritize ethical manufacturing and use organic or recycled fabrics whenever possible. You can find specific material details under the 'Sustainability' tab on each product page.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.